FAQ | Cassity

Find answers to common questions about our custom bag solutions, production process, materials, and services.

– Ordering & MOQ –

What’s the minimum order quantity for custom bags?

Our MOQ starts from 50 pieces per style. For certain materials or complex customization, the minimum may vary slightly.

Can I order a sample before bulk production?

Yes! We offer both blank and custom samples. Sampling typically takes 3–5 business days.

How do I place an order?

Simply reach out to us via the “Get a Quote” form or email us directly at sales@cassitybags.com. We’ll guide you through each step.

– Customization & Design –

What kinds of customization do you offer?

You can customize material, size, handles, colors, logo placement, printing methods, lining, inner pockets, and more.

Can I print my logo on both sides of the bag?

Absolutely. We offer logo printing on one or both sides, as well as on inner pockets or tags if needed.

Do you provide design support or mockups?

Yes, we offer free basic mockup previews and support during design confirmation.

– Production & Lead Time –

How long is the lead time for production?

Standard production takes 10–15 days depending on order size and complexity. Express service is available upon request.

Where are your bags manufactured?

All bags are made in our audited partner factories in China, with strict quality control from our in-house QC team.

Do you provide QC reports or production updates?

Yes. We can provide production photos, QC inspection summaries, and packaging details upon request.

– Sustainability –

What sustainable materials do you offer?

We offer RPET (recycled polyester), organic cotton, hemp blends, and vegan leather alternatives.

Do you use eco-friendly packaging?

Yes. We partner with One Tree Planted to plant 5–50 trees for every order placed, depending on order size.

Do you have any environmental or giving-back programs?

Yes. We partner with One Tree Planted to plant 5–50 trees for every order placed, depending on order size.

– Shipping & Payment –

Do you ship internationally?

Yes. We ship worldwide via air and sea freight. We can also work with your freight forwarder if preferred.

What payment methods do you accept?

We accept T/T (bank transfer), PayPal for small orders, and L/C for large volume orders.

Can I request split shipping to multiple addresses?

Yes. We can arrange partial shipments or deliveries to multiple locations as needed.

Didn’t find your question?

📩 Contact us and we’ll be happy to assist you.

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FAQ | Cassity

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